IICRC CONSUMER COMMITMENT
THIS IiCRC CERTIFIED FIRM AGREES TO:
Establish and maintain professionalism when conducting business and to uphold honesty, integrity and commpetency in all dealings with consumers.
Have an IICRC Certified Technican present on all job sites, or will inmediately notify the consumer if there in not a Technican on site certified in the category of work to be performend.
Have an IICRC Technician certified in all categories of services that the firm is marketing to consumers.
Maintain written customer complaint procedure and respond to those complaints in a timely fashion. In case of unresolved complaints engage in arbitration and accept those conclusions.
Carry adequate insurance coverage at all times to protect consumers.
Maintain all required or appropriate licenses, permits and bonds.
Seek, provide and promote training and continuing education in the firm to enhance technican proficiency.
Avoid false or deceptive advertising or marketing including the use of misleading price information, and will provide consumers with accurate information regarding rice, services and products.